Go-Green Plus Shipping
At TSAN, we take our commitment to the planet seriously.
That's why we proudly partner with DHL Express, utilizing sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint.
We believe it's our responsibility to do what's right for the planet, and we want to empower our customers to make a positive impact too. Thank you for choosing TSAN and joining us in making a difference for our planet.
NZ Post Domestic
For all New Zealand orders, we exclusively use NZ Post’s Courier Post service to ensure fast, reliable delivery right to your door.
Shipping Details
New Zealand Shipping:
• North and South Island: $10.00 via Express Courier Post for orders under $800.
• FREE Shipping on all orders over $800.
• Delivery within 2-3 business days.
International Shipping:
• $35 via DHL Express for orders under $800.
• FREE Shipping on orders over $800.
• Expect delivery within 4-10 business days.
• Please note that international orders may be subject to additional duties and taxes, which are the responsibility of the recipient.
Returns:
We’ve made returns easy. If you’re not satisfied with your purchase, you can request a refund or exchange within 15 days of receiving your order. Simply contact us through our Returns Page.
Note: Sale items cannot be returned or exchanged.
Terms & Conditions
At TSAN, we aim to dispatch in-stock items within 24 hours, though processing can sometimes extend to 3-7 business days. We’ll keep you informed of any unexpected delays.
Shipping costs and estimated delivery times will be provided at checkout and confirmed in your order summary.
If your order hasn’t arrived within the specified timeframe, please reach out to us at contact@tsanapparel.com, and we’ll open an inquiry with our shipping partners.
Duties & Taxes
Please note that customers are responsible for any import duties or taxes applicable to their delivery location. To estimate duties, you can use the SimplyDuty import calculator (select “clothing” as the product description).
If you choose not to pay duties or taxes upon delivery, your order will be refunded, minus twice the shipping cost.
For further information, please see our Duties & Taxes page.
